Refund policy

Shipping

1. Domestic shipping

a. We deliver orders from within Pakistan using reputable courier companies such as TCS. We also deliver domestically using our own riders.

b. We will deliver your order to the address that you provide when placing the order on our website within 4 weeks of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.

2. International shipping:

a. We deliver orders outside of Pakistan using reputable courier companies such as SKYNET.

b. We will deliver your order to the address that you provide when placing the order on our website within 5 weeks of placing the order, however this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays.

c. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from Pakistan.

Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this number +923362135901.

or on this email zainabshamsistudio@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.

In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations

You may cancel any order within 24 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Returns, Exchanges and Refunds

1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.

2. We only accept returns of goods within 3 days of you receiving your package.

3. The goods must be unworn, unwashed, and returned in original condition for us to assess and proceed. Goods that are returned to us must be in a condition that they can be sold again

4. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. We do not accommodate changes to fabric, size, or design once the order is confirmed.

6. If a client provides incorrect measurements, we are not responsible for sizing errors and will not remake the article.

7. Minor alterations can be arranged for an additional cost, including delivery. (Alterations are not available during peak season.)

8. The colour and look of the articles may slightly vary due to photographic lighting sources or your monitor settings. Hence, if you're someone who is very picky about the fabric, we advise you to throughly think before placing an order.